Refund Policy

We stand behind Everlo, so we made our guarantee simple: try it, and if it's not right for you, we'll make it right.

Our 60-Day Guarantee

If you're not satisfied with your purchase, contact us within 60 days of your delivery date at contact@everlo.us and we'll issue a refund — no complicated hoops to jump through.

To help us process your request quickly, please include:

• Your order number
• The email address used at checkout
• A brief note on your experience (optional, but it helps us improve)

How Refunds Work

Once your refund request is approved, we'll process it to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or isn't what you ordered, contact us within 14 days of delivery with a photo of the item, and we'll send a replacement or issue a refund at no cost to you.

Subscription Orders

If you're on a subscription plan, you can cancel, pause, or modify future shipments anytime before your next billing date by emailing contact@everlo.us. Cancelling doesn't retroactively refund past shipments, but each shipment is still covered by our 60-day guarantee.

What's Not Covered

• Products purchased through unauthorized third-party resellers
• Refund requests made after the 60-day window
• Shipping costs on returns, unless the order arrived damaged or incorrect

Questions

We're happy to help — email us at contact@everlo.us and we'll get back to you as quickly as we can.

Last updated: 7/20/26